Note:

Modifying or making code changes to custom quilts, custom components, and any other custom-built functionality fall outside the scope of Customer Support (CS). If the customization was originally developed by our Professional Services (PS) team, we can submit a PS ticket for further assistance. Otherwise, it is the responsibility of the customer’s development team to maintain and update their in-house customizations.

Solution

Follow these steps to resolve the issue with the Case Portal integration dropdown in your custom page:

1. Access Khoros Classic Admin:
   • Log in to the Khoros Classic admin panel.
   • Navigate to Studio / Page Management and select the custom quilt being used for your CRM page.
2. Adjust Configuration:
   • Locate the component that renders the field (e.g.,lia-form-jira-application-entry / custom-jira-applications-select).
   • Review the Case Portal / Jira integration configuration.
   • Ensure each option has a proper display label as well as a value (e.g., <option value="option_1">Option 1 Label</option>).
3. Deploy Changes:
   • Save any changes made to the configuration.
   • Clear the community cache if applicable.
4. Verify Resolution:
   • Retest the form to ensure the dropdown options are now visible with proper labels.

Note: This change must be implemented by the community admin with access to the Studio/Page Management.