Overview
In Khoros Community, administrators may find that the "Block New Comment" option is not visible when editing articles in specific TKB boards, even though this option appears correctly on others. This occurs when the commenting feature is disabled at the knowledge base (node) level, which overrides individual article-level comment controls.
Solution
Follow these steps to resolve the issue of the missing "Block New Comment" option on TKB articles:
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Verify Node Level Settings:
- Navigate to the node settings for the Japanese articles.
- Check if the "Turn on comments" option is enabled.
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Enable Comments:
- If comments are turned off, enable them at the node level.
- Save the changes to apply the new settings.
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Verify Resolution:
- Navigate to an article within the board and check if the "Block New Comment" option is now available.
- Confirm that the option appears consistently across all articles, regardless of language.
Note: This is a configuration setting issue, not a software bug. Ensure that node-level settings are consistent across different language articles to maintain uniform functionality.
Frequently Asked Questions
- 1. Why is the "Block New Comment" option missing on Japanese articles?
- The option is missing because comments are turned off at the node level for that TKB board. Enabling comments at the node level will resolve this issue.
- 2. Is this a bug in the system?
- No, this is not a bug. It is a configuration setting issue where comments are turned off at the node level for Japanese articles.
- 3. How can I ensure consistent comment settings across all articles?
- Check and adjust the node-level settings to ensure that comments are enabled for all articles, regardless of language, to maintain consistent functionality.
Ciprian Nastase
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